Updated 14 October 2020

See our Privacy Policy here.

Online terms of trade 

These terms, in addition to our Privacy Policy, govern the supply of Goodnature products ordered through our online store (“Products”).  By ordering through our online store, you accept these terms. 

References in these terms to “we”, “us” and “our” are to Goodnature International Limited.  References to “you” and “your” are to the person recorded as the customer (or any similar label such as buyer or purchaser) when placing the order for Products.

Ordering

We are not obliged to accept any order. If we decide not to accept your order, we will notify you as soon as reasonably practicable and refund to you any payment that has been made by you in regards to that order.

Delivery

We will use reasonable endeavours to dispatch the Products in sufficient time so that our chosen carrier is able to deliver the Products to you within the delivery timeframes specified as part of the ordering process on our website.  However, all delivery timeframes are estimates only, and we are not responsible for any delay by the carrier.  

We are not responsible for any damage to Products that occurs after they are collected for delivery by the carrier.  In that case you will need to lodge a claim against the carrier. Please contact hello@goodnature.co.nz if you need verification of your order for a claim with the carrier. 

Customs costs

The price specified in your order details excludes any import duties and other fees or taxes imposed or collected at the border of the delivery destination country.  If applicable, you are responsible to pay those amounts in order for the Products to be released for delivery to you. For the avoidance of doubt,  we are not responsible for those amounts.

No purchase for resale

All Products ordered through our online store are for personal use and gifting only. You agree not to purchase any Products for the purpose of resale.  We reserve our right to take legal action against unauthorised and unofficial sale of Products.

Consumer rights

These Terms and conditions, their subject matter and its formation, are governed by New Zealand law. However, if you are a consumer and resident of any European Union country you will benefit from mandatory provisions of, and legal rights available to you under, the laws of that country. Nothing in these Terms and Conditions affects your rights as a consumer to rely on these local law mandatory provisions and legal rights. You and we both agree that the courts of New Zealand will have non-exclusive jurisdiction. However, if you are a consumer and resident of any European Union country you and we may also bring proceedings in that country.

Repairs, replacements and refunds

Under this heading, we set out your contractual rights to repair, replacement or refund.  Nothing under this heading takes away from your rights under consumer protection laws (see “Consumer rights” above).

14 Day Cooling Off Period

If purchasing from our website, we will accept the return of any items if sent back within 14 days of the delivery confirmation date for a full refund or exchange, subject to the conditions set out below.

Please contact us at hello@goodnature.eu and we will provide you return instructions. Please include:

  • Order number;
  • Proof of purchase;
  • Date of purchase; and
  • Product name.

 

All Products returned must be in their original condition and packaging, unused, along with any accompanying accessoriesOnly the original purchaser may request a return.

Return shipping charges within this 14 day window are the responsibility of the customer to pay.

Warranty General

We are dedicated to delivering a quality product to all our customers. All of our products are warranted for two years from date of purchase against defects in material and workmanship.

Only the original owner is covered by the manufacturer’s warranty and must have purchased the product from an authorised Goodnature dealer.

If it is shown that a Product was damaged or faulty before it was collected from us for shipping to you (not damaged in transit or afterwards), we will repair,replace the Product or refund you the amount you paid for the Product (at our discretion but subject to law).  If you receive a Product from us that is not the one you ordered, we will replace the incorrect Product with the correct one or refund you the amount you paid (at our discretion). For the avoidance of doubt, the choice between repair, replacement or refund is for us to make. If we require you to return the Product for repair, refund or replacement, you must cover the costs of shipping it back to us.

We are not required to provide a repair, replacement or refund for a Product that:

  • has been damaged during shipping (in that case, you must file a claim with the carrier as set out in these terms);
  • you or a third party (i.e. not us) have serviced, attempted to service, modified, tampered with, misused or abused;
  • has used CO₂ cylinders or other accessories from a third party supplier;
  • has been installed, operated, maintained or used in a manner contrary to the instructions provided with the Product or that we have communicated to you, including via our website, or
  • otherwise has been damaged as a result of causes beyond our reasonable control.

Outside of warranty terms

If your product is outside the two year warranty period or if the fault is not covered by the manufacturer’s warranty, we will happily repair your product where possible for a reasonable charge. If your product is less than two years old and subject to a warranty claim please contact: hello@goodnature.eu

Our liability

Under this heading, we set out limitations and exclusions of our liability to you. However, nothing under this heading takes away from your rights under consumer protection laws (see “Consumer rights” above).

The Products are sold to you on the understanding that you have sole responsibility for determining their suitability for the purposes for which you intend to use them.

Our liability to you for any loss or damage suffered by you as a result of us breaching our obligations under these terms, or any other legal duty relating to the Products (including arising by reason of defects in the Products) is limited to a repair, replacement or refund of the relevant Products.

We won’t be liable to you for any loss of profits, damages, opportunity, business or contract, any indirect or consequential loss, or any exemplary, incidental, special or punitive damages, directly or indirectly arising from these terms, use of our website,any Products or use of the Products.

Except as stated otherwise in these terms, we give no warranty in respect of the Products except as explicitly required by law, and we exclude all warranties that would otherwise be implied.

The limitations and exclusions under this heading apply to all liability (including for negligence), regardless of the legal basis of the claim, but only to extent permitted by law.

Other matters

To the fullest extent permitted by law, these terms together with your order (as accepted by us) are the whole agreement between you and us relating to the purchase and supply of any Products, and take the place of all prior discussions and agreements.

If a provision of these terms is found to be invalid, unenforceable or in conflict with the law, that part is replaced with a provision which, as far as legally possible, accomplishes the original purpose of that part. The remaining terms will continue to be binding.

Goodnature International Limited

8 Horner Street, Newtown, Wellington, New Zealand, 6021